ISO 9001 Quality Standard
In Crédit Agricole Serbia, establishment
of quality system is not just a marketing move with only one goal to
state in advertising materials how the quality system is harmonized with
requirements of ISO 9001 standard. On the contrary, for a Bank which is
developing very fast at the current moment, and has even greater
ambitions for the future, systematically and controlled management of
processes is the only logical choice and everyday reality.
Quality system at Crédit Agricole Serbia
implies exceptionally dynamic and live process, of improving the modes
of job realization, many changes, constant expansion of knowledge base
of employees and constant learning, primarily from the users.
The goal of the quality system of Crédit
Agricole Serbia is to, by listening to desires, requests and objections
adjust its services to the user and make them recognizable in such way,
and therefore differentiates itself from the competition.
By development of a unique and
recognizable quality system the original and recognizable Crédit
Agricole Bank Serbia is developed.
The quality system of our Bank is
specific for its maximal use of new technologies, informational and
technical, which are integrated into business processes and used for
quality management. The product of this is a highly automated and modern
quality management, which enables high flexibility and short response
time to the changes in the environment.
We know – The service is of quality if
serviced users are satisfied and that is the first and basic measure of
quality of our work.