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ISO 9001 Quality Standard
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In Crédit Agricole Serbia, establishment of quality system is not just a marketing move with only one goal to state in advertising materials how the quality system is harmonized with requirements of ISO 9001 standard. On the contrary, for a Bank which is developing very fast at the current moment, and has even greater ambitions for the future, systematically and controlled management of processes is the only logical choice and everyday reality.
Quality system at Crédit Agricole Serbia implies exceptionally dynamic and live process, of improving the modes of job realization, many changes, constant expansion of knowledge base of employees and constant learning, primarily from the users.
The goal of the quality system of Crédit Agricole Serbia is to, by listening to desires, requests and objections adjust its services to the user and make them recognizable in such way, and therefore differentiates itself from the competition.
By development of a unique and recognizable quality system the original and recognizable Crédit Agricole Bank Serbia is developed.
The quality system of our Bank is specific for its maximal use of new technologies, informational and technical, which are integrated into business processes and used for quality management. The product of this is a highly automated and modern quality management, which enables high flexibility and short response time to the changes in the environment.
We know – The service is of quality if serviced users are satisfied and that is the first and basic measure of quality of our work.
Quality system at Crédit Agricole Serbia implies exceptionally dynamic and live process, of improving the modes of job realization, many changes, constant expansion of knowledge base of employees and constant learning, primarily from the users.
The goal of the quality system of Crédit Agricole Serbia is to, by listening to desires, requests and objections adjust its services to the user and make them recognizable in such way, and therefore differentiates itself from the competition.
By development of a unique and recognizable quality system the original and recognizable Crédit Agricole Bank Serbia is developed.
The quality system of our Bank is specific for its maximal use of new technologies, informational and technical, which are integrated into business processes and used for quality management. The product of this is a highly automated and modern quality management, which enables high flexibility and short response time to the changes in the environment.
We know – The service is of quality if serviced users are satisfied and that is the first and basic measure of quality of our work.
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