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Whistleblowing procedure at Crédit Agricole


Crédit Agricole published a Group Ethics Charter in 2017 officially setting out our commitments on responsible behaviour to all our partners. These principles included the option for our staff to exercise their right to blow the whistle, for example when reporting wrongdoing up the line is either ineffective or not appropriate for the situation. How this system works is specified in the Crédit Agricole S.A. Code of Conduct, which is the operational interpretation of the Ethics Charter.

To consolidate our drive to prevent wrongdoing, unethical and criminal behaviour, we want to make sure all our employees, as well as all external service providers and suppliers can exercise their right to make protected disclosures to safeguard the company’s interests.

Individuals who are unable to report potential misbehaviour under the normal reporting process (for fear of reprisals, pressure from managers, involvement of managers, etc.) can now exercise their whistleblowing right through the BKMS® SISTEMS platform. Whistleblowing must be disinterested and done in good faith.

The BKMS® SISTEMS platform guarantees the confidentiality of the whistleblower, the incidents reported and the people involved. The information is encrypted and stored in a separate secure environment. Whistleblowers can use the tool to make the disclosure and use the protected dialogue box to discuss it with the officer in charge of handling the report. The whistleblower’s anonymity is protected.

Connect to the platform at any time and from anywhere: 

See the BKMS® SYSTEMS demonstration video:

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Whistleblowing - a practical guide


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