The bank offers you two solutions:
Login to eBank here.
You can use the application for:
The advantages of this system are:
Additional eBank services:
1.Mobile phone with:
2.Internet connection on mobile phone.
*To set up the phone for Internet access, you need to contact the customer support of your mobile operator or the seller of your mobile phone to set up a wireless (wi-fi) connection.
3.Minimum 60 MB of available memory on the phone
The controller of personal data is Credit Agricole Bank Serbia A.D. Novi Sad, MB 08277931, PIB 101697525 (hereinafter: the Bank).
Credit Agricole Serbia a.d. Novi Sad
Ul. Brace Ribnikar 4-6
21000 Novi Sad
Credit Agricole Serbia a.d. Novi sad
Personal Data Protection Manager
Ul. Brace Ribnikara 4-6
21000 Novi Sad
The Bank collects the client's personal data as follows: name, surname, personal identification number, mobile phone number and e-mail address, all for the purpose of concluding and executing the contract between the Bank and the client.
The bank collects information on the type and version of the operating system on the user's mobile device and the client's mobile phone number in order to activate the mBank application.
The mBank application can be used without activation, if the application is installed on the user's mobile device. In this case, the user has access to a limited set of application functionalities:
In accordance with the above, the purpose of data processing is to establish a contact between the client and the Bank and the basis for processing are previous actions aimed at concluding a contract.
The legal basis for the processing of the abovementioned data is the execution of the contract, namely the provision of personal data is a necessary condition for concluding a contract because otherwise the contract cannot be concluded.
In case a client wants to use a QR reader, it is necessary to provide the consent to such processing, namely, the failure to provide such a consent prevents the use of the QR reader.
The client has the right to revoke the consent at any time, provided that the revocation of consent does not affect the admissibility of processing on the basis of consent before revocation.
Data exchange with third parties: The Bank may submit all information and data related to the user in case of a request, as follows: to the National Bank of Serbia, Credit Bureau - Association of Serbian Banks and other competent entities to which it is obligated to submit data by law, all for the purpose prescribed by the regulations related to the operation of these entities. The Bank may exchange user data with the Forum for the Prevention of Credit Transactions and Payment Cards Misuse of the SCC in case of suspicion of a criminal offense, insurance companies with which the Bank has concluded a contract in order to determine the fulfilment of user obligations to insurance companies, and may submit data to the Bank's external auditors, at their request in order to verify the proper operation of the Bank.
Retention period: Data are stored during the validity of the contract, as well as 10 years after the expiration of the contract in accordance with the Law on Prevention of Money Laundering and Terrorist Financing.
The right to data access: From the Bank, the data controller, you may receive a confirmation whether your data is being processed, and if processed, you have the right to access personal data and information prescribed by the Law on Personal Data Protection.
The right to rectify: You can request from the Bank to rectify your incorrect personal data, as well as to amend the data, taking into account the purpose of processing, if the data is incomplete, by providing a supplementary statement.
The right to delete: You can request from the Bank as the data controller to delete the data if one of the reasons prescribed by the Law on Personal Data Protection has been fulfilled.
We hereby inform you that the Bank may not delete your data if their processing is necessary, in order to comply with the legal obligation of storage or for reasons of public interest regarding the submission, implementation or protection of legal claims.
The right to restriction of processing: You may request from the Bank a restriction on the processing of your data if any of the conditions under the Law on Personal Data Protection have been met.
Right to data transfer: If the processing of your personal data is based on a consent or is necessary to execute the contract or to take actions before concluding a contract, you can: request to receive your personal data in a structured, common form and machine readable format or to transfer your data to another data controller. In addition, you may request that your data be transferred directly from the Bank to another data controller, provided that this is technically feasible for the Bank. In that case, you will provide the Bank with the correct information about the new data controller to which you intend to transfer your data, by giving the Bank a written consent.
Right to complain and the right to file a complaint with the data protection authority: Despite your right to address an administrative body or court, if you believe that the processing of your data by the Bank violates the Law on Personal Data Protection and / or applicable regulations of the Republic of Serbia, you may file a complaint to the Commissioner for Information of Public Importance and Personal Data Protection.
Notwithstanding the above, if you believe that the processing of data conducted by the Bank violates the Law on Personal Data Protection, you can contact the Data Protection Officer at firstname.lastname@example.org to jointly try to resolve your complaint.
Persons to whom the data refers may contact the person responsible for personal data protection regarding all issues related to the processing of your personal data, as well as in connection with the exercise of your rights prescribed by the Law on Personal Data Protection.
Automated individual decision making, including profiling: The mBank application does not use automated decision making.
Start communication with your Advisor.
The advantages of this system are:
Equipment necessary to use E-bank package:
The CA mBank application (Le bank mobile) is electronic banking for your Android OS mobile phone and for the Apple iPhone.
An active internet connection on a mobile phone with either a mobile operator or a wireless (wi-fi) connection is required for this service to work.
You need to download and install the application. Installation of CA mBank application is available at: